Technical Support Contracts
Routeco can provide access to various levels of technical support via the Rockwell Automation Techconnect program. These levels include: Self-Assist - providing access to online resource and Rockwell support specialists, Product Support - offering real time telephone support and System Support - providing priority phone support. Both Direct connect and Priority connect can be upgraded to provide 24/7 phone support.
Working alongside Rockwell Automation we can provide you with TechConnect support, which means your site will have unlimited access to the Rockwell Automation global network of Technical support centres and resources.
Whether you need help installing, configuring and maintaining equipment and software, obtaining software updates, diagnosing and fixing operating problems, or performing basic programming tasks, we deliver the tools and answers you need to get, and keep, your operation up and running.
To obtain a quotation for a new technical support contract or to renew your existing contract, please contact us at [email protected]