Returns

Routeco has followed up its commitment to listen to our customers by making it easier to return products purchased in error by offering a full refund  on goods returned within 14 days of receipt.

The main requirements are that goods must be in a resalable condition with seals intact and no markings on the packaging.

We are unable to accept returns for all items, these include goods that are purchased specially for a customer or where our supplier treats the product as non-returnable (these will be marked with the symbol ^ on our paperwork).

If you would like to return an item please complete the following information: 

Return an item

Return item NPSR

Select reason... Customer ordered incorrectly Duplicated order Goods faulty Invoice query Late delivery No longer required Non conforming item Order taken incorrectly Specified incorrectly

Comments:

Enter security code:

You can view our full return policy here