Returns

Routeco has followed up its commitment to listen to our customers by making it easier to return products purchased in error by offering a full refund  on goods returned within 14 days of receipt.

The main requirements are that goods must be in a resalable condition with seals intact and no markings on the packaging.

We are unable to accept returns for all items, these include goods that are purchased specially for a customer or where our supplier treats the product as non-returnable (these will be marked with the symbol ^ on our paperwork).

If you would like to return an item please complete the following information: 

Return an item

Return item NPSR

Select reason... Customer ordered incorrectly Duplicated order Goods faulty Invoice query Late delivery No longer required Non conforming item Order taken incorrectly Specified incorrectly

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You can view our full return policy here