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I joined Routeco in 1995 as an apprentice on the Technical Support desk. At the time Routeco was a regional electrical distributor and had some technical capability, but has grown to become an international company that invests in people and services to add value around the products we sell.
Key to the competence of Routeco staff is interacting and working alongside supplier staff at all levels. We receive the same technical and commercial training and are encouraged to develop working relationships. All staff are able to call upon the knowledge and resource of our suppliers, but Routeco has grown a large complement of knowledgeable and capable technical staff of which I am one.
In 2003 I was appointed as a Product Specialist. Now in an external customer facing role I have witnessed how much the Routeco ethos is a key differentiator over a point of sale provider; customers value the input and resource Routeco give. My colleagues and I am able to suggest concepts and solutions spanning multiple supplier technologies and often demonstrate and instigate these. I believe very few companies are able to offer this diversity and intensity in training and knowledge whilst keeping abreast of manufacturing technology.
From the very first day of joining Routeco I felt welcome and knew straight away this was a company I wanted to be a part of. I started as a Technical Trainee but due to the support structure and opportunities available I have very quickly become the Technical support contact for Dartford branch. As part of this all enquires are escalated through me if an initial solution cannot be reached. Alongside this I have also trained new starters, taken part in the interviewing process and created and ran my own training session for the internal team.
I have since become part of the Sales development program which is a fantastic opportunity and has really helped to build my skills from both a professional and a technical standpoint. Day release at College allows me to gain a qualification while working on the job and putting some of the theory into practice. This coupled with weekly customer visits gives me vital experience to build on for my future career while helping me in my day to day servicing of customers. It has only been two years but I have already achieved so much and I don’t think I would have come so far without the support of the Dartford team and Routeco as a whole.
I started with Routeco some three and half years ago as part of the Internal Sales team in the Bristol branch, leaving my employment in a Double Glazing Manufacturer business.
One area I have noticed that is vastly different from my last job is the amount of training available from Routeco, which was something that was not available in my last role. I have found that this gives you the opportunity to pick up new skills as you progress in your role.
As an Internal Sales order Processor, I have many roles which also include ensuring customers have up to date knowledge of the products and services we can provide and are also aware that we can offer not just Rockwell Automation products but also a complete range of competitive panel build products which many customers use to reduce order placement reduction.
Routeco as a company, offer a person many different directions for career progression. I am currently happy in my position and still learning but should I want to progress to external sales in the future, I know that I would be given encouragement and training to ensure I would succeed.
One of the things I have noticed within Routeco is that all levels of Management throughout the company are approachable and happy to offer clear information on how the business is doing, which I find is a positive and reassuring part of working here and increases my knowledge of the business.
My local team are a good bunch to work with and I have got to know them well, both external and internal teams. Even though I am the youngest member of the team they are always there to help and offer a wealth of experience, especially when we have a difficult situation to deal with and sales targets to meet.
In summary I am glad I joined Routeco as I find them to be a good employer and Routeco Bristol a great branch to work and learn within.